From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
Browse the SRC
For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would...
Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides)...
This session will include success stories and challenges faced by sourcing and procurement executives in the retail industry. Panelists will provide insights across a number of topics including IT...
Original Source: Morgan Stanley
"A business continuity event is an interruption with potential impact to normal business activity of the Firm’s people, operations, technology, suppliers,...
No industry has been more disrupted and revolutionized in recent years than the retail industry. There seem to be clear winners and losers in the fallout. What can we all learn from the winners?...
Join us for a lively panel discussion about the challenges and recommendations for sourcing, hiring and retaining diverse talent within Strategic Sourcing and Procurement.
At the start of the 2019, public companies began to adopt one of the biggest accounting changes in history. The new lease accounting standards will result in trillions of dollars of leases being...
Nike is a growth company. Its business has accelerated globally in recent years and the Procurement Team has been challenged to keep up with the pace of the business. To provide scalability and...