From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
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For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would...
Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides)...
Original Source: Morgan Stanley
"A business continuity event is an interruption with potential impact to normal business activity of the Firm’s people, operations, technology, suppliers,...
We worked with clients and our external network to co-create a vision for the future of procurement that spurs conversations and breaks complacency with the status quo.
- Will...
Global benchmark study finds a few companies creating decisive new forms of competitive advantage. Summarizes results. Visit this page for a deeper dive:...