From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
Browse the SRC
Current governance frameworks are built around traditional sourcing models using labor rate cards to measure performance against contractual SLAs (Service Level Agreements). But traditional...
Greater Toronto Airports Authority is a large and complex organization with critical socioeconomic considerations beyond the financial bottom line. These issues are driving fundamental change in...
Sometimes the hardest thing to do is sell new concepts within your organization. This session will help attendees assess organizational maturity and identify gaps in creating the business case for...