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Many of today's organizations utilize a sizable contingent workforce across multiple departments and business locations yet struggle to make this worker population a meaningful part of their labor...

It's not difficult to see why risk is often a top driver for formalizing the management of a contingent workforce program. A flexible workforce can make a company nimble and efficient, but also...

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.

How do you align your category management activities to business strategy and objectives? How do you develop a plan and playbook for defining and executing on your...

Use this form to weight sections in an RFP for WAN technologies (or other RFPs)

This simple form provides a checklist of typical steps in the sourcing process.