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How Innovative Sourcing Customers Like Procter and Gamble Are Addressing the Challenge of Dispute Resolution (CLE Session)

For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would...
When Deals Go Wrong - Part II: A Hands-On Workshop on Diagnosing and Remediating Troubled Outsourcing Relationships

Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides)...
SIG Global Summit Executive Roundtable Reports - Procurement Roundtable - 2011 Seattle - Collabera

At the SIG 2011 Global Leadership Summit in Seattle, the Procurement Executive Roundtable, facilitated by Ashwin Rao with Collabera, Executive Delegates discussed current practices and future...
Performance Metrics: Effective Measurement and Validation of Performance

Collabera

Performance measurement is more an art than a science. Collabera has narrowed down the critical success of a Performance Measurement system down to five key guiding...
Business Continuity Management Program and Technology Disaster Recovery Program Overview

Original Source: Morgan Stanley

"A business continuity event is an interruption with potential impact to normal business activity of the Firm’s people, operations, technology, suppliers,...