Based on responses from over 1,100 CXOs across a broad selection of sectors and geographies, the report explores key BPM trends and examines how some organizations have been able to drive clear...
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Organizations are shifting from linear processes to complex federated value networks in a bid to stay agile. But a new approach to business and technology is needed so that organizations can...
Here we address an approach to getting the most out of a single outsourcing relationship.
A benchmarking exercise and review of key performance indicators can show that the contract...
Digitization has touched upon all aspects of businesses, including supply chains and operating models. Today, technologies such as RFID, GPS, and sensors have enabled organizations to transform...
This edition of the advisor and service provider Pulse surveys reflects business and IT service market activity during 3Q11 as well as projections for the balance of 2011 and into 2012.
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This presentation by KPMG outlines the framework for a successful vendor risk management program, including a definition, risk profile, program framework, objectives, scope, policies, governance...
Latin American outsourcing continues to mature. According to HfS Research, the outsourcing market in Latin America is projected to grow to over $35 billion by 2014. With media sensationalism...
The Australia Report 2011, developed by ADC Forum in collaboration with KPMG, looks at some of the key risks for Australia including environmental issues, a fiscal crisis and demographics changes...
In recent years we have seen profound changes in our economic, regulatory, political, and social environments. The result is a world of increasing complexity, where markets and systems are more...
These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of shared services, outsourcing, and third-party business and IT services. The learnings are...