Resource Origin: ISG
Two things are certain about Business Process Outsourcing (BPO) in 2013. First, it will continue to grow. Second, many companies will enter BPO arrangements without a...
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Derek Toone, Managing Director, Alsbridge
Inside Sourcing newsletters \\ Intelligent Machines and...
Shared services organizations (SSOs) are measured based on the perceived or derived value from the output of their operations. SSOs believed to be on the forefront of providing maximum value to...
Many outsourcing agreements provide clients with the right to benchmark price and service levels. Some clients struggle to successfully gain the benefit of the benchmarking. Contrary to popular...
This Alsbridge white paper outlines six predictions for 2016 related to vendor management and governance and discusses how enterprises can take advantage of emerging trends and capabilities.
Sophisticated managed services contracts frequently deliver value across multiple sites, geographies and processes, but because of the degree of associated change in the new operating model,...