Original Source: Quality Management and Training LTD.
"Root Cause Analysis (RCA) is a method that is used to address a problem or non-conformance, in order to get to the "root cause" of...
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The following template is designed to assist in determining the underlying cause(s) of an operational failure.
Original Source: by Parasuraman, Berry and Zeithaml (1985), and more recently described in Zeithaml and Bitner (2003).
"The Gap model of service quality was developed by Parasuraman, Berry...
Original Source: Boundless Marketing
"LEARNING OBJECTIVE
List the GAP Model's five contributory factors of unsuccessful customer service
KEY POINTS
GAP 1: Gap between...
The purpose of the gap analysis is to provide project teams with a format in which to do the following: Compare the best practices with the processes currently in place in your organization,...
Original Source: iSixsigma
"When utilizing a team approach to problem solving, there are often many opinions as to the problem’s root cause. One way to capture these different ideas and...
Original Source: Community Tool Box
"Learn how to conduct a SWOT Analysis to identify situational strengths and weaknesses, as well as opportunities and threats.
WHAT IS A SWOT...
Original Source: Mindtools
"SWOT Analysis is a useful technique for understanding your Strengths and Weaknesses, and for identifying both the Opportunities open to you and the Threats you...
Original Source: Alan Chapman via Business Balls
Use this template to identify criteria appropriate to your own SWOT situation. PDF and Word versions.
Original article as PDF also...
Original Source: Business Tuts+
"Why did that happen? How can we make that happen? These two questions, both of them critically important in business settings, are essentially the same....