Transforming Outsourcing Agreements for AI, RPA and Big Data
Traditional outsourcing approaches replace employee labor with supplier labor, often offshore. Increasingly, however, suppliers are able to automate work using robotic process automation (RPA) and artificial intelligence (AI). These technologies result in dramatic changes to the cost model, and require all suppliers to produce and control new and highly valuable streams of big data. Traditional outsourcing contracts lack the protections that customers need with these new technologies, creating new risks even in existing contracts.
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Traditional outsourcing approaches replace employee labor with supplier labor, often offshore. Increasingly, however, suppliers are able to automate work using robotic process automation (RPA) and artificial intelligence (AI). These technologies result in dramatic changes to the cost model, and require all suppliers to produce and control new and highly valuable streams of big data. Traditional outsourcing contracts lack the protections that customers need with these new technologies, creating new risks even in existing contracts.