As the need for change and innovation continues to grow, companies are rapidly shifting focus towards outsourcing as a solution to assisting in digital innovation.

For many US companies, understanding the total cost of IT talent services has always been challenging, and is even more concerning now as budgets and resources continue to tighten during the COVID-19 crisis. Here are my thoughts on what to consider as you source IT talent and how to drive the “true India costs” that so many US firms are looking to take advantage of now.

Impact of Uncertainty

Many companies experienced an unanticipated disruption due to the Covid-19 crisis.  Project timelines had to be extended, delivery negatively impacted and enterprise control compromised.  While there’s no doubt that the pandemic has had an impact in some shape or form on all businesses, we have not seen a significant disruption with our clients at SMC Squared, in part due to the business continuity plans that were already set in place.

Continuity plans are a basic deliverable from the time of initial setup with SMC Squared and are essential for every global office.  All SMC Squared global employees are provided with secure laptops and remote connectivity as part of our continuity plan if the office is not accessible.  This was tested for our clients prior to COVID, so when Prime Minister Modi announced the shutdown with short notice, all of our employees had their laptops with them, including those who may have traveled home to their native places over the weekend. Therefore, despite the continued uncertainty of the pandemic, the change has had a minimal impact on work capacity.