This ISG white paper examines traditional approaches to outsourcing negotiation and their limitations in the context of current business challenges, as well as emerging solution-based strategies characterized by general objectives rather than specific requirements. A case study of an ongoing client engagement is included to illustrate key success factors in implementing such strategies.
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This ISG white paper examines traditional approaches to outsourcing negotiation and their limitations in the context of current business challenges, as well as emerging solution-based strategies characterized by general objectives rather than specific requirements. A case study of an ongoing client engagement is included to illustrate key success factors in implementing such strategies.