This SIG buy-side member from the Finance industry is asking if anyone can share examples and/or best practices for vendor scorecards that are used to assess vendor SLAs internally and enterprise-wide for the Financial/Banking services. The scorecard would reflect scores related to or like vendor competency, communication, capacity, commitment, consistency, deliverable, and cost. Internally their business groups/stakeholders will score the criteria and help identify vendor KPIs and SLAs. Again, this is more to get an idea of what is currently being used/trending in lieu of rating vendor performances.
If you have examples to share, please email them to mzampino@sig.org. I will acknowledge receipt, sanitize and remit for your approval before posting/sharing.
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This SIG buy-side member from the Finance industry is asking if anyone can share examples and/or best practices for vendor scorecards that are used to assess vendor SLAs internally and enterprise-wide for the Financial/Banking services. The scorecard would reflect scores related to or like vendor competency, communication, capacity, commitment, consistency, deliverable, and cost. Internally their business groups/stakeholders will score the criteria and help identify vendor KPIs and SLAs. Again, this is more to get an idea of what is currently being used/trending in lieu of rating vendor performances.
If you have examples to share, please email them to mzampino@sig.org. I will acknowledge receipt, sanitize and remit for your approval before posting/sharing.
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