I am in need of some benchmarks on Service Level Agreement (SLA) credits or penalty "at-risk pools" set aside by the vendor. What dollar amount or percentage of total vendor cost, is put up for the SLA credit/penalty "at-risk" pool, for major vendors?
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I am in need of some benchmarks on Service Level Agreement (SLA) credits or penalty "at-risk pools" set aside by the vendor. What dollar amount or percentage of total vendor cost, is put up for the SLA credit/penalty "at-risk" pool, for major vendors?
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