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Lessons Learned and Considerations for Business Process Outsourcing (PDF file)

This presentation is about lessons learnt for business process outsourcing.

Business Process Selection

ƒ What functional processes would lead to an optimal outsourcing solution?

RFP Development

ƒ What resource requirements will there be to develop and execute supplier
evaluations including site visit, collaboration sessions, etc.

Governance Structure/Retained Organization

ƒ How do you set up the proper post contract organization to ensure a successful
outsourcing relationship and proper controls?

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