Presenter:

Claude Marais,

Partner and Managing Director, Governance Services - TPI

Many organizations find themselves in the outsourcing business, but few succeed in running their outsourcing activities as a business. This session will explore new trends in outsourcing management and discuss the approach, tools and techniques that service organizations now apply to deliver value to their business constituents and how effective outsourcing management preserves and delivers that value throughout the outsourcing lifecycle.