Health Checks: How to Optimize Global Business Services Relationships with Regular Check-ups
If your organization is involved in any type of Global Business Services (GBS) relationship, whether its outsourcing (ITO/BPO/KPO), shared services or digital services and whether your relationship is onshore, offshore or nearshore, if you're not performing periodic audits of your supplier relationships you may be leaving significant business value on the table. Organizations that perform periodic "Health Checks" are able to identify opportunities to improve the overall health and value in their relationships, sometimes as much as 5-30%+ of annual contracted spend.
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If your organization is involved in any type of Global Business Services (GBS) relationship, whether its outsourcing (ITO/BPO/KPO), shared services or digital services and whether your relationship is onshore, offshore or nearshore, if you're not performing periodic audits of your supplier relationships you may be leaving significant business value on the table. Organizations that perform periodic "Health Checks" are able to identify opportunities to improve the overall health and value in their relationships, sometimes as much as 5-30%+ of annual contracted spend.