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Trends in Outsourcing: Improving Efficiencies in Document Processing Automation

Rebecca Rowe, Senior Marketing Manager, Parascript ...
OCC Supplemental Examination Procedures for Risk Management of Third-Party Relationships

Original Source: OCC

These procedures are designed to help examiners tailor the examinations of national banks and federal savings associations (collectively, banks) and determine the scope...
Value Creation: Interview Results from the Top BPOs and Their Clients

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...