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How Multisourcing is Transforming Professional Services Sourcing Category Strategies - Lessons Learned from Renegotiations at Kaiser Permanente

Kaiser Permanente| PA Consulting Group

Events over the last several years have changed the way companies source, buy and manage professional services. Wage inflation in India, new...
Customer Care Transformation

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.