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Service Integration as a Demand Management

Motorola | ISG

Businesses are increasingly interested in “pay by the drink” utility computing. This approach to service delivery has the potential to dramatically reduce costs by...
World Class Category Planning and Sourcing Execution with Outsourcing Partners with the Benefit of Mitigating Risk

This session provides the "how to" to aggressively align your global supply base and address the impact of recent global supply chain shifts, drive significant...
Measuring Performance in Outsourcing Transactions: Service Levels, Benchmarking and Gain Sharing (CLE Session)

To maximize value in an outsourced arrangement, performance characteristics relevant to the delivery of an overall service must be well understood. Similarly, tools and methodologies to measure...