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EMI Music/Capitol Records Case Study and Lessons Learned: Developing and Implementing a Global Outsourcing Strategy

EMI Music - Capitol Records, LLC | SNR Denton

Recorded music is one of the primary mediums of entertainment for consumers worldwide, generating $27.8 billion in retail sales (in 2008 per...
Measuring Performance in Outsourcing Transactions: Service Levels, Benchmarking and Gain Sharing (CLE Session)

To maximize value in an outsourced arrangement, performance characteristics relevant to the delivery of an overall service must be well understood. Similarly, tools and methodologies to measure...