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How Multisourcing is Transforming Professional Services Sourcing Category Strategies - Lessons Learned from Renegotiations at Kaiser Permanente

Kaiser Permanente| PA Consulting Group

Events over the last several years have changed the way companies source, buy and manage professional services. Wage inflation in India, new...
Measuring Performance in Outsourcing Transactions: Service Levels, Benchmarking and Gain Sharing (CLE Session)

To maximize value in an outsourced arrangement, performance characteristics relevant to the delivery of an overall service must be well understood. Similarly, tools and methodologies to measure...