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Session 30; Reaping the Rewards of Social Media - Outsourcing Case Studies (PDF file)

Agenda
- Introductions
- The Evolution of Social Media as a Sales & Service Channel
- Case Studies
- Lessons Learned
 
Session 28; Warner Bros. Perspective of What Works Well and the Mistakes to Avoid in Outsourcing Engagements (PDF file)

Objective of Session

- Address feedback from past events

“One of the things we hear most frequently from our delegates is that they want to hear corporate users’ stories—best...