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A winning formula: Achieving top performance in records management

This survey report spotlights the extent to which organizations across a variety of industries are leveraging some of the essential components of records management, such as document imaging, to...
Strategies for More Profitable and Innovative Supplier Relationships (PDF file)

Lessons Learned:

  • Go Beyond Transactional Sourcing
  • Introduce a Project Management Mindset​
  • Embrace Optimization
  • Ensure Contract Compliance Takes Place
    • ...
Managed Print Services (from SIG March Newsletter) (Word Document)

In the print services business, 2009 saw the rise of Managed Print Services (MPS). Most service providers announced new or improved MPS offerings. This article discusses what MPS is, how it...