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The little things, those individually small expenses that really add up are important, especially when aggregated across the whole company.

Matrix to assess various types of risk as it pertains to service providers.

Definitions of third-party relationships.

A complete guide on the benchmarking process, including how, when and why to use it.

An effective SLA balances the unfortunate incentive for a provider, in a fixed price arrangement, to increase its profits by cutting service quality.

Use this planning guide prior to conducting negotiations with vendors.

A template for a complex/detailed pricing matrix with service options that can be used in an RFP.

A sample communication for informing a supplier that they have not been chosen.

A tool used to analyze the spend of managed business relationships, alliances, general procurement, and bulk product sourcing in order to measure/compare the value potential and technical...

Use this tool as a template to identify the stakeholders and evaluate their attitude, support, and/or concerns.

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