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Presentation outlines the importance of maintaining good supplier performance goals beyond the sourcing process.

This presentation outlines the benefits of using a Market Reality Assessment in an RFP and contract negotiation.

An implementation case study on delivering cost savings and efficiency increases in five key employee services areas:
- Mail Operations
- Shipping and Receiving
- Reception...

Topics:

  • Journey Begins
    • Current Environment
    • Merger Impact
    • Culture
  • Moving Down the Road
    • Talent Assessment & Realignment...

How BPO drives Stakeholder Value
Case Study – Whirlpool Corporation …
and how technology drives BPO value capture

Intellectual Property Rights 101

Topics
• Copyrights
• Trademarks
• Patents
• Trade Secrets

This session explores the risks, benefits and strategies for success in restructuring or re-bidding a contract with one or more incumbent suppliers. This session will also review the in-sourcing...

Has Outsourcing Kept It’s Promise?

Topics:

  • Share recent PwC research results on outsourcing
  • Perspective on critical success factors for "getting it right"
  • ...

Topics:

Porter’s Five Forces Model
Value Chain and Five Competitive Forces
Supplier Power
Supplier Relationship Continuum
Types of Supplier Strategies
M&A...

Table of Contents

Introduction
Keys to Developing an Effective Communication Plan
Case Study—An ACS Success Story