Original Source: by James J. Rooney and Lee N. Vanden Heuvel via ASQ
"Root cause analysis (RCA) is a tool to help identify what, how, and why an event occurred so that steps can be taken...
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Resource Origin: Tuckman, B.W. / American Psychological Association
"Editor's Note
As group facilitators we are often concerned about the development of the groups with which we work...