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Measuring Performance in Outsourcing Transactions: Service Levels, Benchmarking and Gain Sharing (CLE Session)

To maximize value in an outsourced arrangement, performance characteristics relevant to the delivery of an overall service must be well understood. Similarly, tools and methodologies to measure...
Supplier Relationship Management: Capturing the Next Level of Supplier Value

Sourcing professionals are uniquely positioned to lead the types of proactive governance activities that deliver value outcomes to the business. Supplier Relationship Management ("SRM") programs...