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The Keys to Implementing a Successful VMS/MSP Program and How to Continually Grow and Expand Your Business Model

PSEG | Beeline

You have selected a Vendor Managed System (VMS) and/or Managed Service Provider (MSP) but where do you go from here? How do you get started, how do you foster a healthy,...
Measuring Performance in Outsourcing Transactions: Service Levels, Benchmarking and Gain Sharing (CLE Session)

To maximize value in an outsourced arrangement, performance characteristics relevant to the delivery of an overall service must be well understood. Similarly, tools and methodologies to measure...