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Trends in Outsourcing: Improving Efficiencies in Document Processing Automation

Rebecca Rowe, Senior Marketing Manager, Parascript ...
Comerica Bank's Journey: "Getting to Strong" Third Party Management

The Office of the Comptroller of the Currency (OCC) has been setting the standards for managing third party risks for financial institutions for decades. However, financial services organizations...
Value Creation: Interview Results from the Top BPOs and Their Clients

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...
Champions of Change: How Procurement Leads Transformation Across the Enterprise

To drive the efficiencies and innovative strategies that fuel enterprise resilience and competitive advantage, procurement teams must act as catalysts for organizational change. How do you...