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Measuring Performance in Outsourcing Transactions: Service Levels, Benchmarking and Gain Sharing (CLE Session)

To maximize value in an outsourced arrangement, performance characteristics relevant to the delivery of an overall service must be well understood. Similarly, tools and methodologies to measure...
Operational Resilience: How Procurement Teams Can Drive Supply Chain Resilience, Security, and Bottom-Line Outcomes

There are a lot of conversations about operational resilience today, and several interpretations of the term exist. The best definition to start with is this: Operational resilience is the ability...
We Didn't See That Coming: Anticipating Supply Risks and Building Resilience in the Face of Unprecedented Supply Chain Challenges

Supply shortages, logistics delays, reputational harm, regulatory compliance, fines, cost increases, lost customers. The impacts of the compounding risks found in today's extended global supply...