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Technology in BPO – How the CXO Sees It (PDF file)

This presentation is based on the summary of EquaTerra market about How CPO sees the technology in BPO, study focused on procurement.
City of Minneapolis Case Study: Extend or Rebid IT Outsourcing (PDF file)

Minneapolis is a leading high tech city, consistently rating above average
nationally in areas such as energy efficient buildings, high tech mass
transportation systems, University...
Business Process Transformation and Global Sourcing Case Studies in F&A and Supply Chain (PDF file)

This presentation includes topics such as Business Processes, Performance matrices, scopes of service in sales order processing, best in class matrices for order management, scopes of service in...