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Inside Verizon and UnitedHealth Group’s Services Procurement Programs: Strategies for an Evolving Flexible Workforce

Verizon, UnitedHealth Group| Fieldglass

The U.S. Bureau of Labor Statistics reported that the temporary services industry added almost a half million workers between June 2009 and...
Measuring Performance in Outsourcing Transactions: Service Levels, Benchmarking and Gain Sharing (CLE Session)

To maximize value in an outsourced arrangement, performance characteristics relevant to the delivery of an overall service must be well understood. Similarly, tools and methodologies to measure...