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Customer Care Transformation

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
Breaking the Buyer-Vendor Paradigm with Supplier Advisory Councils

Recent experience and evidence suggests that the development of a supplier advisory council provides successful procurement organizations with cooperative partnerships to support the most...
Creating A Center-Led Procurement Organization Amidst Geographic And Cultural Diversity

Veolia Environmental Services | Denali Group

Veolia Environmental Services created a Center-led Strategic Sourcing department in August 2007. Over the last seven years, these...