Shark Tank, the critically-acclaimed reality show, has reinvigorated entrepreneurship in America. In this Latin American Services version, the executives who dare to enter the Tank must try to...
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In this session the presenters will discuss how you can use contractual terms to drive exceptional performance. We will provide insight into behaviors that can be influenced and the breadth of...
To maximize value in an outsourced arrangement, performance characteristics relevant to the delivery of an overall service must be well understood. Similarly, tools and methodologies to measure...