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Session 26; Near Shore Sourcing and Outsourcing Success Factors (PDF file)

Key Takeaways:
- LPL did a lot of internal prep-work and that paid out in a big way
- CPM Braxis assigned experienced resources to the account to ensure success
- Year-over-year...
Outsourcing in Conflict Areas: The Surprising Success of "Outsource to Palestine"

Imagine if a business leader could choose an outsourcing partner that provides masterful execution, in perfect English, and at lower costs than competitors, all while playing a courageous role in...
Measuring Performance in Outsourcing Transactions: Service Levels, Benchmarking and Gain Sharing (CLE Session)

To maximize value in an outsourced arrangement, performance characteristics relevant to the delivery of an overall service must be well understood. Similarly, tools and methodologies to measure...