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Addressing Value, Risk and Compliance through an Offshore Global In-House Center Model

Fast paced changes in global business and technology are increasingly impacting the value, risk and compliance implications in the delivery of mission critical business services (whether nearshore...
Measuring Performance in Outsourcing Transactions: Service Levels, Benchmarking and Gain Sharing (CLE Session)

To maximize value in an outsourced arrangement, performance characteristics relevant to the delivery of an overall service must be well understood. Similarly, tools and methodologies to measure...
August Microlearning - Cyber Risk and Negotiations

01:00 pm - 01:15 pm: Welcome and Opening Discussion by Geoff Talbot, Chief Growth Officer, SIG

01:10 pm – 1:50 pm: Cyber Risk Keynote Presentation, by Michele Wesseling, Associate Vice...
Four Ways to Persuade Someone in Your Negotiations

Imagine if you had access to a handful of tools that could persuade someone to do something that benefitted both them and you instead of just “telling” them to do it and hoping that they will. Our...
Resolving Conflict Amongst Your Team and with Stakeholders

In a perfect world, we would all get along - there would be sunshine and rainbows, and our teammates and employees would work in harmony. But we don't live in a perfect world. Conflict happens....