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From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.

At the start of the 2019, public companies began to adopt one of the biggest accounting changes in history. The new lease accounting standards will result in trillions of dollars of leases being...

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...

A presentation highlighting the tremendous impact realized by having Procurement involved early in the engagement that a company has with suppliers. Procurement's early engagement with suppliers...