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Session 30; Reaping the Rewards of Social Media - Outsourcing Case Studies (PDF file)

Agenda
- Introductions
- The Evolution of Social Media as a Sales & Service Channel
- Case Studies
- Lessons Learned
 
Promoting the Adoption and Use of Best Practices

Includes a definition of and tips for promoting, using, and adopting best practices, as well as identifying practices, teams.
Cut Your Contract Processing Time In Half

"The process of contract approval is my favorite part of the job," said no one…ever. This session will trace a contract through the past, present and future of contract processing, focusing on...