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The Issue: North American Mid-Market IT Outsourcing Trends

Perspective on ITO for the Mid-Market organization.
Procurement Outsourcing Panel Discussion: Is Procurement Core? (PDF file)

Procurement outsourcing panel including professionals from Caterpillar, ICGCommerce, IBM, Wyeth and Infosys discussion about overall market characteristics of procurement, procurement process in-...
Leveraging the Role of Procurement in FM Outsourcing Market

Presentation outlining process for facilities Management Outsourcing, including choosing suppliers and maintaining supplier performance.
Ensure the Good Health of Your Outsourcing Relationship

Outsourcing governance process for BPO including best practices and dealing with issues.