From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
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The 10-campus University of California (UC) was challenged to save $200 million annually within five years as part of the "Working Smarter" initiative. This included acquiring ancillary purchasing...
A decade of Wynn Solutions research reveals what makes owners and managers of top-performing businesses so effective - and it's not what you'd expect! If you enter this keynote session expecting...