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For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would...

Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides)...

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About the Client
A global engineering equipment manufacturer Industry Industrial Manufacturing

Business Need Addressed
Visibility into global inventory levels to reduce raw...

About the Client
Miami Children’s Hospital - A world leader in pediatric healthcare.

Business Need Addressed
Enhanced patient experience by reducing waiting/discharge time and...

This paper discusses 10 decision factors around selecting the optimal location and provider.

What strategies did eBay use to ensure its business processes could support the company s fast growth?

This whitepaper reviews how the new SEPSM Methodology Delivers Enterprise-Level Effectiveness of the Source-To-Pay Process

This paper explains how Lean exercises can help save patients, time and money all at once.

This paper presents Genpact's findings from applying Lean using its proprietary methodology of Smart Enterprise Processes (SEPSM) to specific processes in Indian hospitals.

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