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Trends in Outsourcing: Improving Efficiencies in Document Processing Automation

Rebecca Rowe, Senior Marketing Manager, Parascript ...
Quality Service - Benchmarking and Best Practices - Treasury Board of Canada

Includes the benefits, a toolkit, tips for supporting and sustaining the process. Also includes details on benchmarking.
Value Creation: Interview Results from the Top BPOs and Their Clients

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...
Beyond Indexing: Competitive Cost Models, a better sourcing solution in inflationary environments - The Mitchell Madison Group

One of the most critical design choices in Strategic Sourcing is the pricing basis, i.e. the “price per what” issue. Most frequently, item or catalog pricing is employed, whereby the buyer takes...