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Quality Service - Benchmarking and Best Practices - Treasury Board of Canada

Includes the benefits, a toolkit, tips for supporting and sustaining the process. Also includes details on benchmarking.
Hurricanes, Earthquakes, Nuclear Cold War, What Else? A Panel Discussion on Sourcing's Role in Preparing for Disaster and Ensuring Business Continuity

You may not want to dedicate the time to reviewing and revising your disaster recovery plan to cover every contingency.  Most people don't.  However, survival could be the reward for proper...