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Discusses the challenges with measuring the return on investment from adopting best practices and provides example formulas specific to measuring best practice adoption in online communities.

Concepts like RPA and AI are commonplace. But, proper design, procurement and deployment of these tools are far from commonplace. This presentation cuts to the chase - enterprises are out of time...

"The pursuit of digitization and automation to replace manual business processes is nothing new.  From the Lyons Electronic Office running the world’s first business application in 1951 to the...

"Intelligent automation (IA) is enabling organizations to cut costs, improve customer service, even achieve  regulatory compliance; but with so many potential benefits what is the best way for...

From rate hikes to cybersecurity, here's how to mitigate 8 potential hazards 

Effective risk management has always been a pillar of good governance. Yet myriad...