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The fifth edition of the World Quality Report is the result of ongoing collaboration between Capgemini, Sogeti and HP Software. The report is based on telephone interviews with 1,500 CIOs, IT...

The utilization of a standardized, open-source data format is essential in bringing the financial services industry into the digital age by reducing heterogeneity in banks' data and ensuring...

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...