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Procurement is once again at a dramatic inflection point as a profession. The '90s saw strategic sourcing and shared services established as core elements of the procurement professional's skill...

The utilization of a standardized, open-source data format is essential in bringing the financial services industry into the digital age by reducing heterogeneity in banks' data and ensuring...

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...