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Session 30; Reaping the Rewards of Social Media - Outsourcing Case Studies (PDF file)

Agenda
- Introductions
- The Evolution of Social Media as a Sales & Service Channel
- Case Studies
- Lessons Learned
 
Complex Outsourcing Relationships: Managing the Million Dollar Honor Code

Gone are the days when value from outsourcing was based on "getting the same output for less." Present day outsourcing is founded on transformation goals and measured in ways beyond just...