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Session 30; Reaping the Rewards of Social Media - Outsourcing Case Studies (PDF file)

Agenda
- Introductions
- The Evolution of Social Media as a Sales & Service Channel
- Case Studies
- Lessons Learned
 
Shift Change: How to Transition from a Staff Augmentation and T&M Model to a Deliverable Based Model

This session provides an overview of an initiative to move the IBS structure to a
"IT Service Delivery Model" rather than continue with a Staff Augmentation."