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Best Practices for Ensuring Quality of Service in Multinational Outsourcing Engagements (CLE Session)

In this session, Ingram Micro and Sheppard Mullin will review optimal strategies for governing multi-country, multi-vendor outsourcing engagements for ensuring quality of service. Topics covered...
Session 7;Supplier Performance Management - From Design to Implementation with Lessons Learned and Pitfalls to Avoid (PDF file)

Executive Summary

  • Managing category strategies and key suppliers is a critical capability for preserving and enhancing the benefits of Strategic Sourcing.
  • We recognize we...
Negotiating and Implementing Contracts with Offshore Cloud Providers to Effectively Mitigate Risk and Maximize Success: A Buyer's Perspective (with a focus on India)

Enterprises are increasingly contracting with offshore providers to procure and deploy cloud based offerings in their IT environments. This allows them to reap significant potential benefits such...