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Session 30; Reaping the Rewards of Social Media - Outsourcing Case Studies (PDF file)

Agenda
- Introductions
- The Evolution of Social Media as a Sales & Service Channel
- Case Studies
- Lessons Learned
 
Session 26; Near Shore Sourcing and Outsourcing Success Factors (PDF file)

Key Takeaways:
- LPL did a lot of internal prep-work and that paid out in a big way
- CPM Braxis assigned experienced resources to the account to ensure success
- Year-over-year...